The easiest way to set up a new repair case is to fill out our online request form. Once you submit the form, a confirmation email will be sent that includes your case number, Representative contact information, and shipping instructions.
Ship Your Device
Once you’ve set up your case, you will need to send in your tracking number and device. Please see the map below with reference to our Miami, FL. service depot, where you will ship your unit.
During the evaluation, a technician will perform in-depth testing to determine what work needs to be done and/or what parts need to be ordered, if any, to bring your device back to factory specifications.
You will receive an estimate after the evaluation. If you decide to approve the repair, then your evaluation is $ 95.00 plus the estimated amount including return shipment. Approval of any quotes within 5 business days, will increase the warranty period from 30 to 90 days.
Once we receive your approval, our expert team of technicians will get to work on repairing your unit. Parts will be ordered according to the estimate approval. Each device undergoes a 31-point inspection upon completion so your product can return to service.
Upon repair completion, we will carefully pack up your device and ship it back to you via the best way possible. We are able to provide return ground shipping to most cities in the U.S., within 1-6 days.
The diagnostic services fee is $ 95.00 plus return shipping cost will be charged and once the estimate is approved it will be added to the total. This fee applies only if the repair estimate is declined. See our terms/conditions for diagnostic rates.